When my remotes (lights), TV and other devices stopped working I found that my HomeSeer was not accessible. It turned out that the operating system, Windows crashed. Fortunately my HomeSeer is running in a Virtual machine. So after re-installing Windows, Homseer was back up & running relatively fast.
The only thing that I had not covered is what went wrong: OS crashes :-)
Nevertheless I love the fact that Homeseer runs on Windows. Just because I can run tons of other apps in the same Virtual Machine. No compatibility issues here ;-)
Roadmap: re-install the entire Homeseer OS (probably Windows 7). That’s a lot of work, which I will document once it happens.